We're here to help you with any questions you have

 

DO YOU MANUFACTURE ALL YOUR PRODUCTS IN AUSTRALIA?

Yes, all manufacturing is done at our facilities in Bayswater North, Victoria.

ARE YOU AUSTRALIAN OWNED?

Yes, we are an Australian owned company. 

HOW OLD IS YOUR COMPANY?

In 2019, the company will be 35 years old.

WHO DO YOU MAKE PRODUCTS FOR?

We make products for a wide range of brand owners, ranging from large Australian and Multinational firms to Brands just starting out. Our customers are all protected by Non-disclosure confidentiality. 

IF I WANT YOU TO MAKE A RANGE FOR ME WHAT’S THE PROCESS?

You can call or email us to organise a face to face meeting and a tour of our factory. We follow a structured process that will quickly establish what you are aiming to achieve and how we can assist you.

HOW LONG BEFORE I CAN GET SAMPLES?

Sample lead time is approximately 30 days and less, depending on raw material availability and details of the brief. 

WHAT ARE YOUR MINIMUM ORDER QUANTITIES?

MOQ is 5,000 and we can manufacture to a lower MOQ with surcharge.

CAN YOU HELP US WITH FULL SERVICE REQUIREMENTS?

Yes, we offer full service with packaging sourcing and logistic coordination.

DO YOU PROVIDE WAREHOUSING AND DISTRIBUTION SERVICES?

Our warehouse is set up to hold packaging and corresponding finished product for short periods of time. We can recommend offsite storage facilities for your excess packaging and distribution services provider.

WILL MY FORMULATIONS BE UNIQUE TO ME?

Any formulations that we offer will be unique to you. If you provide us with formulations they will also be unique to you.

DO YOU CHARGE FOR SAMPLES OR FOR FORMULATIONS?

We do charge a refundable New Product Development Fee. Please contact us for more details.

AS A CONTRACT MANUFACTURER WHAT TYPE OF PRODUCTS CAN YOU FORMULATE AND MANUFACTURE?

We are a specialist in soap free bars to help those with very sensitive skin. We also specialise in natural and custom formulation of a wide variety of products: Skincare and beauty care, Bath & body care, Fragrance (natural & perfume), Homecare, Colour cosmetics. Baby care has become a speciality line for us, particularly for Asian markets, with completely natural, mild and gentle formulas.

We are very familiar with various export market’s requirements and regulation. Speak to us about how we can help you with your product formulation for your specific export markets.